Sales terms

Terms of Sale

We ask that you carefully read these Terms before confirming your payment for the order. Doiycustom S.L. not retain a copy of these terms linked to each purchase, so you are advised to keep a copy of the same on every purchase.

Order

Whether you make an order in Doiycustom S.L. is equivalent to the full and complete acceptance of prices, the description of the products on sale and conditions of sale, which will be the only applicable to the contract thus concluded.

You agree to use the website to make inquiries or orders legally valid. You also undertake to provide us with a true and correct e-mail address, mailing address and / or other contact details, claiming to know that we can use this information to contact you if necessary in accordance with our policy Privacy. If you do not provide correct all the information we need, we cannot complete your order successfully. You can identify errors in the data provided in the emails we send you confirmation and, if necessary, correct them via Customer Service email hello@doiydesign.com or calling to 00.34.931. 275. 030.

By placing an order through doiydesign.com you warrant that you are fully authorized to use the corresponding credit or debit card, if you choose this method of payment.

To order, follow the online purchasing process to payment. After completing the above process, you will receive an email acknowledging receipt of your order (the “Order Confirmation”).

Availability

The items offered through this website are available in worldwide.

Delivery

Doiycustom S.L. undertakes to deliver the goods in perfect condition in the delivery address you indicate on the order form. You can request delivery of the articles, at another address and other person other than the undersigned the order. In order to optimize the delivery, we appreciate that indicates a direction in which the order can be delivered within the normal working hours. Also can be your job address. We ship by courier companies (usually TNT or Fedex). The delivery times are from 9 am to 6 pm. You can view the sections delivery times and shipping costs for more information.

In case of absence of the recipient at the time of delivery, the carrier should leave a notice indicating how to proceed to arrange a new delivery. If it weren’t possible, the carrier will try to contact you by phone. It will attempt to deliver the package up to 3 attempts, if not possible in any of the three times, the package will be delivered to the shipper, and the purchaser should return to take over the new expenses arising from such incident.

Doiycustom S.L. reserves the right to vary the type of shipping and transport company which is made provided that the change is not detrimental to the client manifest. The freight shipments resulting from items purchased will be reflected in the final moment of purchase and will depend on the destination. For the purposes of these Conditions, be deemed to have “delivery” or he / the product / s have been “delivered / s” at the time of signing the receipt thereof in the agreed delivery address.

Undeliverable

While we do our best to process all orders always, there may be exceptional circumstances which could prevent us to process an order after we have sent the Order Confirmation. In this case, proceed to the refund of the amount paid by you.

Product recall

We reserve the right to withdraw any products from our website at any time and / or remove or edit any materials or content. We will not be liable to you or to any third party because of our withdrawing any product from our website doiydesign.com.

Prices

The product prices are those published in doiydesign.com. These prices include VAT in force. The price must be paid in full at time of purchase. Doiycustom S.L. reserves the right to modify at any time the sales prices listed in doiydesign.com, but items will be charged based on the rates at the time the order.

Payment

Payment for online orders may be made using the following methods:

  • Stripe
  • Paypal

Doiycustom S.L. reserves the right to change the terms of payment, create new, or delete any of the existing ones, without the user / client of doiydesign.com can make claims for this reason. However, if the change would affect the payment method for an order already made, we will contact the customer to inform him of the change, giving the option to cancel the order.

The payment charge on your card is done in real time through the payment gateway of the financial institution concerned and once it is established that the information is correct.

In order to provide maximum security to the payment process doiydesign.com uses secure payment systems leading financial institutions. Additional information on the safety of your data in the Privacy Policy section.

Credit cards are subject to validation checks and authorization by the issuer of the same, but if the issuer fails to authorize payment we will not be responsible for any delay or non-delivery. Doiycustom S.L. reserves the right to verify the personal data supplied by the customer and take action as appropriate (including the cancellation of the order) to ensure compliance with these conditions.

Lack of conformity

In the case of lack of conformity and also if you receive an incorrect order that does not comply with the initial request, it must inform us within 48 hours after he has knowledge of it, emailing hello@doiydesign.com with your data, indicating the number of your order, the anomaly detected and photos of such incidence.

In the event of a manufacturing defect, Doiycustom SL is responsible for the replacement costs.

In compulsory to read the instructions for the proper use and installation of the product and documentation by the manufacturer’s warranty. The warranty will be invalid in case of faults or damage caused by external factors, accidents, especially electrical damage, wear, installation or product misuse, tampering or use not in accordance with the instructions of the supplier. Also excluded from the warranty, products modified or repaired by the customer or any other person  no authorized by the supplier. For any question or request for information, please contact Customer Service by email hello@doiydesign.com or phone 00.34.931. 275. 030.

Responsibility and liability

Doiycustom S.L. responsibility in connection with any product purchased on doiydesign.com is strictly limited in any case, to the purchase price of that product and will not be compromised for simple errors or omissions that may have taken place, (taken all necessary precautions the presentation of the products). Doiycustom S.L. not be responsible for a customer or third party for any indirect operating losses or profits, that may have occurred. Included such damage, loss or injury been foreseeable by Doiycustom S.L.

Subject to the preceding paragraphs, the responsibility Doiycustom S.L. under these terms and conditions shall not exceed an amount equal to amounts paid after the transaction in the origin of such liability, whatever the cause or form of action.

Doiycustom S.L. not be held liable for breach of contract made in case of stock outs or product unavailability of force majeure, interruption of business or total or partial strike, especially postal services and means of transport or communications, flood or fire. The provisions of this clause do not affect your statutory rights as a consumer, nor your right to cancel the contract. In case of dispute, the customer may apply, first to Doiycustom S.L. to reach an amicable resolution.

Written communications and notifications

Applicable laws require that some of the information or communications we send should be in formal writing. By using the doiydesign.com website, you agree that the majority of communications with us are made electronically.

For contractual purposes, you agree to use email as a means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically satisfy any legal requirements. This condition does not affect your statutory rights. The communication that the client sets with Doiycustom S.L. must be through our contact email hello@doiydesign.com. Under the above provision and unless otherwise stated, we may give notice either the e-mail or to the postal address provided by you at the time of placing an order. Notices shall be deemed to have been received and properly served the instant they are posted on our website, 24 hours after an e-mail sent, or three days after the date of any post letter. To prove that the notice has been made, will be sufficient to prove, in the case of a letter, that was the right direction, was properly sealed and was duly delivered by email or in a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.

Delivery

The delivery of each product may depend on many factors such as origin, the available stock, the timing of holidays, etc. The delivery time is 3 to 7 working days days, this period will be treated as working days (Monday to Friday except holidays) and will apply the following conditions: The delivery time of 3-7 working days is an average, and therefore an estimate. Therefore, it may vary for logistical reasons or force majeure. If for some reason, we cannot meet the estimated delivery date, we will inform you and give the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Please note however that does not deliver on Saturdays or Sundays. You can get additional information on the delivery conditions of sale section.

Shipping cost

The shipping costs depend on the delivery address and will appear in the shopping cart before making payment and ask for the payment data. You can check the delivery terms and Payment Information section for more information.

Cancellations

The Customer may not request cancellation of order once payment has been made.

Returns and Incidents

In the case that the received items are wrong, broken, defective, missing a part, lost by the courier, Doiycustom S.L. will proceed to the shipment of a free new product as long as the incident has been notified within a maximum of 7 days after reception. After these 7 days the incident will not be solved.

If the order cannot be delivered due to causes that do not depend on DOIYCUSTOM SL (as for instance absence of the client at the given address, after several attempts by the transit agency), the order will return to our facilities. It will be sent again only if the client accepts to pay again for the shipping cost.

Doiycustom S.L. is not responsible for products that are not purchased at www.doiydesign.com. The client must claim the incidence directly to the store where the product was bought.

 

Nullity and inefficacy of the clauses

If any clause in these Conditions declared totally or partially invalid or unenforceable, such invalidity will affect only that provision.

 

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